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The 68 vs. 1 Rule: How Leaders Handle Outlier Feedback Without Losing the Plot
It was 2:07 AM and I was staring at the ceiling, replaying two paragraphs of feedback in my head for the hundredth time. Earlier that...
Merve Kagitci Hokamp
Sep 8, 2025
5 min read
Pizza or Pasta? How to Turn Constructive Customer Feedback into an Opportunity to Grow and Thrive
Recently, I noticed some red flags at my daughter’s childcare center - more of some of the worrisome signs that had already presented...
Merve Kagitci Hokamp
Apr 2, 2023
9 min read
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