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The 68 vs. 1 Rule: How Leaders Handle Outlier Feedback Without Losing the Plot
It was 2:07 AM and I was staring at the ceiling, replaying two paragraphs of feedback in my head for the hundredth time. Earlier that...
Merve Kagitci Hokamp
Sep 8, 20255 min read
Pizza or Pasta? How to Turn Constructive Customer Feedback into an Opportunity to Grow and Thrive
Recently, I noticed some red flags at my daughter’s childcare center - more of some of the worrisome signs that had already presented...
Merve Kagitci Hokamp
Apr 2, 20239 min read
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